Privacy Policy

Payne's Heating & Plumbing Services Ltd Ltd Article 13 Privacy Notice

Under the definitions of the Data Protection Act 2018; Payne's Heating & Plumbing Services Ltd are “The Controller” of certain personal data about our customers and prospects. We only collect basic personal data (such as your name, contact details and address) and only data which relates to providing our maintenance services. We collect no location information (other than your address), nor do we collect any special types of data such as religion or political affiliations. Calls are recorded for monitoring and training purposes.

Why we need your data

We store and process your data under 1(F) of Article 6 of the GDPR; to pursue the legitimate interests of our business in providing our services.

What we do with your data

All the personal data we process as a Controller is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union or on international servers certified under the EU – U.S. and Swiss – U.S. Privacy Shield or Standard Contractual Clauses. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep your data

Your information will be retained until you notify us that you wish for your data to be removed.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office

The data controller:

Payne's Heating & Plumbing Services Ltd

Oak Tree Barn, Lewes Rd, Blackboys, Uckfield TN22 5JL

You can contact our data protection officer by calling 01825 891720 or writing to the address above.